Accounts and Payments

Subscription

• How do I reset my password?
• I have a subscription but can't log into my account
• How do I access my Self Service Portal?
• How do I cancel/pause my subscription?
• When is my next refill? How do I adjust refill Frequency?

Shipping Information

• My package has gone missing, what should I do?
• Can I pay for expedited shipping?
• Can my order be shipped to a PO box?

Billing Information

• How can I change my payment method?
• How can I change my billing address?