We will not grant a refund, credit your account, or replace a Product unless: (1) The Product was damaged; or (2) The Product does not match the fulfillment information (e.g., the Product is the wrong size, color, or type, etc.)
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a Product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem by Submitting a Request within 30 days of delivery. Return or exchange requests made more than 30 days after delivery will not be honored. Gift cards and gift vouchers are non-refundable.
For clarification, we will not grant a refund, credit your account, or replace a Product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete delivery/the delivery was late. (In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.)
To be eligible for a return, your item must be defective or unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. There are certain situations where refunds are not granted:
- Any item not in its original condition is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Proof of purchase cannot be verified.
All returned items are subject to inspection prior to processing. Returns are not accepted unless the customer first obtains a return merchandise authorization from us. Please Submit a Request with your order number for further refund instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
The cost of shipping that was originally paid to ship your items will not be refunded. You are responsible for all freight charges, duties, and tariffs in returning a Product to the designated return location.
If you are approved for a refund, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within 3 business days. It may take some time before your refund is officially posted. Unfortunately, we cannot control the amount of time it takes for your bank or credit card company to show that the refund is posted. There is often some processing time before a refund is posted. If you have not received an expected refund, we recommend the following:
- First, check your bank account.
- Next, contact your credit card company.
- Next, contact your bank.
- 4. If you have done all of this and still have not received your refund yet, please Submit a Request.